Terms & Conditions

1. General Website Terms

1.1 Intellectual Property

1.2 Website Use

1.3 Third-Party Links

1.4 Limitation of Liability (Website)

2. Training Course Bookings

2.1 Course Booking & Confirmation

• Bookings are confirmed upon receipt of full payment (unless otherwise agreed in writing).
• We will send written confirmation including course details, venue, and joining instructions.
• It is your responsibility to ensure delegates receive this information.

Payment Terms

• All courses: Full payment required at time of booking (unless a credit agreement has been entered into in writing).
• Payment methods: Bank transfer, card payment, or invoice (credit terms subject to approval).
• International payments: Customer is responsible for all bank transfer fees.

Late Payment & Debt Recovery

Payment must be received in full by the stated due date, whether the Customer is a business, sole trader, partnership, charity, or individual consumer.

If payment is not received by the due date, we reserve the right (without prejudice to any other rights or remedies) to:

1. Charge Late Payment Fees

   • A fixed late payment charge of 10% of the outstanding balance, applied automatically once the invoice becomes overdue; and

   • Statutory interest at 8% per annum above the Bank of England base rate, calculated daily from the due date until payment is received in full.

2. Recover Debt Collection Costs
   The Customer agrees to be fully liable for all reasonable costs incurred by Marches Group Limited in recovering overdue sums, including but not limited to:

   • Debt collection agency fees;

   • Legal costs (including solicitors’ fees and court fees);

   • Tracing fees;

   • Administrative and internal recovery costs.

3. Suspend or Cancel Services
   We reserve the right to:

   • Suspend access to training, consultancy services, or online courses;

   • Withhold certificates or course results;

   • Cancel future bookings or course places;

   • Refuse further services,
     until all outstanding sums (including late fees, interest, and recovery costs) have been paid in full.

4. Acceleration of Outstanding Balances
   Where the Customer has entered into a payment plan, credit agreement, or subscription (including consultancy packages), we reserve the right to declare all remaining instalments immediately due and payable if any payment becomes overdue.

5. Personal Liability (Individuals and Sole Traders)
   Where the Customer is an individual or sole trader, they remain personally liable for all unpaid sums, late fees, interest, and recovery costs.
   Where a booking is made on behalf of a business or organisation by an individual, that individual confirms they have authority to bind the organisation and may be held jointly and severally liable for unpaid sums where the organisation fails to pay.

6. No Waiver of Rights
   Failure or delay by Marches Group Limited to enforce any of the above rights shall not constitute a waiver of those rights.

2.3 Course Pricing

• Prices are stated exclusive of VAT (unless otherwise indicated).
• Prices are subject to change but confirmed prices at time of booking will be honoured.
• Prices include course materials, certification (upon successful completion), and refreshments (where applicable).

2.4 Cancellations & Refunds

In-House & Bespoke Training Cancellations

• Transfer or reschedule: No charge
• Refund: 20% administration fee

• Transfer or reschedule: No charge (subject to trainer availability)
• Refund: 50% of total fee

• Transfer or reschedule: Subject to availability; 50% fee applies
• Refund: No refund available

• Full fee payable (trainer and materials already committed)

2.5 Delegate Changes

2.6 Course Credits

• Credits issued for cancellations or transfers are valid for 12 months from the original course date.
• Credits are non-transferable and non-refundable after expiry.

2.7 In-House & Bespoke Training

• Minimum 6 weeks' notice preferred for quality delivery (trainer selection, materials preparation).
• Shorter notice may be accommodated subject to availability; quality cannot be guaranteed.
• Venue: Provided by client at no cost to Marches Group. Venue must meet health & safety standards and be suitable for practical training.
• Delegate numbers: Maximum 12 per course (unless otherwise agreed).
• Cancellation by client within 48 hours of course: Full fee payable, minus any non-refundable expenses already incurred (e.g., trainer fees, materials).

3. Course Delivery & Certification

3.1 Course Standards

3.2 Use of Subcontractors

• Hold relevant qualifications and registrations.
• Have minimum 2 years' hands-on emergency services experience.
• Are vetted, insured, and meet our quality standards.
• Deliver to the same standards as our employed staff.

3.3 Trainer Allocation

3.4 Assessment & Certification

• Delegates must attend the full course and participate in all practical assessments to qualify for certification.
• Pass rate: Approximately 98% of delegates pass first time.
• Resits: One free resit is offered to delegates who do not pass initial assessment (subject to availability within 3 months).
• Certificates are issued by Qualsafe Awards and typically dispatched within 10 working days of course completion.
• We are not responsible for delays caused by the awarding body.

3.5 Awarding Body

• Sets course standards and assessment criteria.
• Issues certificates.
• May audit our delivery for quality assurance.

3.6 Certificate Validity

• Most qualifications are valid for 3 years (e.g., EFAW, FAW, Paediatric First Aid).
• BLS (Basic Life Support): Typically renewed annually for healthcare professionals.
• FREC4: No renewal required if CPD is maintained.
• It is the delegate's responsibility to renew qualifications before expiry.

3.7 Certificate Renewal Reminders

3.8 Certificate Details & Corrections

Delegate Responsibility

• Complete all course paperwork clearly and legibly in BLOCK CAPITALS, including:
  • Full legal name (as it should appear on the certificate)
  • Date of birth
  • Contact details
• Provide valid photographic ID for identity verification purposes (as required by Qualsafe Awards)
• Check all details carefully before signing registration and assessment paperwork

• Delayed certificate issue
• Incorrect certificates requiring reissue (subject to administration fee—see below)

Certificate Corrections & Reissues

• Qualsafe Awards reissue charges
• Administrative processing time
• Postage/delivery

• Your full name and course details
• Original certificate details (if issued)
• Correct information required
• Proof of identity (and proof of name change if applicable)

Certificate Revocation

• Learner malpractice is identified (e.g., plagiarism, cheating, non-attendance)
• Centre malpractice or maladministration is identified by Qualsafe Awards

3.9 Scope of Practice

• The scope of practice for first aid and emergency care skills is determined by your employing organisation or the context in which you are responding.
• Qualifications demonstrate competence in specific skills but do not override organisational policies, insurance requirements, or professional regulatory frameworks.
• It is your responsibility to understand the limits of your role and seek appropriate guidance from your employer or relevant authority.

4. Skills & Satisfaction Guarantee ⭐

5. Post-Incident Debriefing Service ⭐

6. Online Training & E-Learning

6.1 Access & Delivery

• Online courses are delivered via our e-learning platform (Video Tile).
• Access is granted within 24 hours of payment (typically sooner).
• Course access is valid for 12 months from purchase (unless otherwise stated).

6.2 Technical Requirements

• Compatible device (computer, tablet, smartphone).
• Stable internet connection.
• Up-to-date browser.

6.3 Platform Failures

• We will notify you and provide an estimated resolution time.
• If the issue persists beyond 48 hours, you may request a full refund or extension of access period.

6.4 Refunds (Online Courses)

• Before accessing course content: Full refund within 14 days of purchase (cooling-off period).
• After accessing course content: No refund (digital goods exemption under Consumer Contracts Regulations 2013).

7. Health & Safety Consultancy Services

7.1 Service Packages

• Remote health & safety support
• Policy templates
• Email/phone advice

• All Essentials features
• Annual site visit/audit (value £250)
• Access to online learning platform

• All Pro features
• Annual fire risk assessment (value £499)
• Priority support

7.2 Contract Terms

• Minimum term: 24 months.
• Payment: Monthly by Direct Debit or annual in advance (10% discount available).
• Cancellation: 30 days' written notice after minimum term. Early termination incurs remaining balance.

7.3 Scope of Services

• Health & safety audits and inspections.
• Risk assessments.
• Policy development and templates.
• Compliance advice (UK regulations).

• On-site construction health & safety management.
• Legal representation.
• Services outside UK jurisdiction.

7.4 Client Responsibilities

• Provide accurate information about your business operations.
• Implement recommendations in a timely manner.
• Notify us of significant changes to your business (e.g., new premises, activities).

7.5 Limitation of Liability (Consultancy)

• Our liability is limited to the total fees paid in the 12 months prior to any claim, or £2 million (our professional indemnity insurance limit), whichever is lower.
• We are not liable for losses arising from your failure to implement our recommendations.

8. Liability & Insurance

8.1 Our Insurance

• Training: £5 million Public Liability.
• Consultancy: £5 million Public Liability, £10 million Employers' Liability, £2 million Professional Indemnity.

8.2 Limitation of Liability (General)

• Our total liability for any claim is capped at the amount you paid for the relevant service, or our applicable insurance limit, whichever is lower.
• We are not liable for indirect, consequential, or economic losses (e.g., loss of profits, business interruption, reputational damage).
• Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or matters that cannot be excluded by law.

8.3 Your Indemnity

• Your misuse of training or consultancy services.
• Your breach of these Terms.
• Negligent or unlawful acts by you or your delegates.

9. Force Majeure

10. Data Protection & Privacy